Using sequential chatbot for WhatsApp is inconvenient as users are required to type in the exact option they want to choose. NLP is extremely beneficial for WhatsApp chatbots, that allow users to type in their queries. However, if you’re building a chatbot wherein your customers can type in queries and do not follow a preset sequence of conversation then investing in NLP can be a complete game-changer. The NLP function might not apply to every chatbot. Bots can also be trained to watch live conversations (either via text in emails or IM chats or on the phone through a type of voice understanding such as Alexa/Siri) and learn from them. NLP, in this case, lets your bot develop a deeper knowledge base and understanding by studying previous examples of such chats to tackle such variations in questions. How many color variants are available for ‘x’ product?.There are many different ways of asking this question such as – Suppose a user wants to know about the availability of the different colors available for a product. Let’s understand this better with an example. The aim here is to give your chatbot enough references, allowing it to interpret and answer questions and commands in a more accurate manner. Here, training the chatbot means creating a repository of phrases which have the same intent/meaning and helping the chatbot identify the intent from the question. With NLP, you can appropriately train your chatbot on the different interactions it will go through to allow it to streamline the responses as per the intent of the query.
#What is whatsapp bot software
NLP makes it possible for software program/non-human entity to comprehend human language and respond accordingly. In the context of chatbots, NLP plays a key role in assessing the intent of the query asked by the users, followed by creating appropriate responses based on a contextual analysis similar to that in human interaction. Natural Language Processing or NLP is a concept based on deep-learning that enables computers to make sense of human language and gather meaning from inputs given by users. Natural Language Processing (NLP) – What exactly is it? Add to that the reach and popularity of WhatsApp messenger and your business has an intelligent chatbot engaging your customers on the most widely-used messaging platform – WhatsApp. NLP chatbots are increasingly being adopted by businesses to provide stellar customer service. Natural Language Processing or NLP-based chatbots mirror the ease of being understood as in real-life conversations by grasping the nuances of the human language.
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